These Terms and Conditions govern access to and use of www.startupro.in and the services operated by the entity identified below and are a binding agreement between the Company and all Users and Clients.
Effective date: 28 August 2025| Legal entity name: Startupro | Registered address: 91 SpringBoard, Sector 18, Gurugram, Haryana, India | Contact: +91 90501 25191, +91 90509 01932
Definitions
- “Company”, “Startupro”, “we”, “us”, “our” means the service provider operating the Site and Services.
- “Site” means www.startupro.in and associated subdomains and applications.
- “Services” means offline (BTL) and online marketing, HR staffing (gig and full-time), and consulting, along with ancillary deliverables and communications.
- “Client” means any entity that procures Services.
- “User” means any visitor, candidate, contractor, or representative who accesses the Site or engages with the Services.
- “SOW” means a statement of work, proposal, work order, or purchase order defining specific deliverables, fees, and timelines.
Acceptance
By accessing the Site or engaging Services, Users and Clients agree to these Terms, the Privacy and Cookie policies, and any SOWs incorporated by reference. If acting on behalf of an organization, the actor represents authority to bind that organization.
Eligibility
Use of the Site and Services is intended for individuals 18 years or older and organizations capable of forming legally binding contracts under applicable law.
Services
- Marketing: planning, execution, and reporting for BTL activations, events, on-ground campaigns, social media, SEO/SEM, performance ads, content, and creatives as defined in an SOW.
- HR staffing: sourcing, screening, and deployment of gig workers and recruitment of full-time roles (e.g., Manager, Field Executive, Trainer) either on Client payroll or Company-managed payroll per the SOW.
- Consulting: strategic, operational, and marketing advisory on retainer, hourly, or project basis.
Proposals and SOWs
Scope, milestones, timelines, responsibilities, dependencies, and acceptance criteria are defined in SOWs. In case of conflict, the order of precedence is: SOW → these Terms → policies referenced herein.
Fees and taxes
Fees are as specified in quotations or SOWs and are exclusive of all taxes. Applicable taxes, including GST at the prevailing rate, shall be charged on invoices and are payable by the Client.
Payments
- Payment terms: 2 days from invoice date unless specified otherwise in the SOW.
- Advance/retainer (if applicable): 30% prior to commencement; balance per milestone or monthly schedule.
- Late payments may incur interest at 2% per month (or the maximum permitted by law) and suspension of Services until dues are cleared.
- All payments are to be made in INR to the bank details specified on the invoice unless agreed otherwise in writing.
Changes and extras
Requests outside the agreed scope (e.g., additional channels, roles, geographies, revisions beyond included rounds) are treated as change orders with adjusted fees and timelines confirmed in writing.
Client obligations
Clients shall provide accurate briefs, timely approvals, brand assets, access to tools and platforms, legal clearances, and safe facilities for deployed personnel where applicable. Delays in dependencies may extend timelines and may incur standby or rescheduling charges.
Staffing terms
- Engagement model: gig workers are engaged per assignment terms; full-time hires may be on Client payroll or Company-managed payroll as defined in the SOW.
- Background checks: may be conducted with candidate consent and as permitted by law and role sensitivity.
- Onsite policies: Clients are responsible for on-site safety, supervision, and statutory compliance applicable to the workplace and role.
Replacement policy
Where a replacement warranty is offered, it applies only within the stated period and subject to conditions such as unchanged role scope, timely payments, and documented performance issues as per SOW.
Non-solicit and non-circumvention
For 12 months from the later of last introduction or last engagement, Clients shall not directly hire or engage presented candidates, contractors, or deployed gig workers outside agreed terms; if breached, a conversion fee of10% or 15% of annual CTC (whichever is higher) becomes payable.
Intellectual property
- Pre-existing IP: each party retains ownership of its pre-existing IP, tools, templates, models, and know-how.
- Deliverables: unless otherwise stated, final approved deliverables under a fully paid SOW are assigned or licensed to the Client for the specified purpose and territory; working files, raw footage, project files, and source code are excluded unless explicitly included.
- Third-party materials (fonts, stock, libraries, APIs) remain subject to their own licenses.
Portfolio rights
Company may showcase non-confidential work outputs, campaign snapshots, and anonymized results as part of portfolios and case studies unless the Client objects in writing citing confidentiality or regulatory reasons.
Confidentiality
Each party shall protect the other’s Confidential Information with reasonable care and use it solely for the engagement, except as required by law or with prior written consent. Confidentiality obligations survive termination.
Data protection
Personal data is handled per the Privacy Policy and applicable Indian law. Clients shall provide only data necessary for the engagement and ensure a lawful basis for sharing candidate or customer information. Data processing instructions, retention, and deletion will follow the Privacy Policy and SOW.
Tools and third parties
Services may rely on third-party platforms (ads, analytics, HRMS, ATS, payment gateways, background verification). Such platforms are governed by their own terms, and availability or performance is subject to those providers.
Acceptable use
Users and Clients shall not use the Site or Services to engage in unlawful, harmful, defamatory, infringing, or misleading activities; shall not attempt to bypass security; and shall comply with applicable laws, advertising standards, and platform policies.
Warranties
Services are provided with reasonable skill and care consistent with professional standards. No guarantee is made of specific commercial outcomes (e.g., sales, rankings, hiring timelines) unless expressly stated in the SOW.
Disclaimers
Except as expressly set out, the Site and Services are provided “as is” and “as available”. To the fullest extent permitted by law, implied warranties of merchantability, fitness, and non-infringement are disclaimed.
Indemnity
Each party shall indemnify and hold the other harmless from third-party claims, damages, and costs arising from breaches of law, IP infringement by materials supplied by that party, willful misconduct, or breach of these Terms.
Liability cap
To the fullest extent permitted by law, the aggregate liability of the Company for all claims related to an SOW is limited to the fees actually paid by the Client to the Company for the affected Services in the three (3)/six (6)/twelve (12) months preceding the event giving rise to liability. No liability for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.
Force majeure
Neither party is liable for delays or failure to perform due to events beyond reasonable control, including acts of God, epidemics, government actions, labor disputes, outages, or platform policy changes. Obligations resume upon cessation of the event.
Term and termination
- Term: per SOW or ongoing until terminated.
- For convenience: either party may terminate with 30 days’ written notice where permitted by the SOW.
- For cause: immediate termination for material breach not cured within 7 days of notice, insolvency, fraud, or unlawful conduct.
- Effect: accrued fees remain payable; access to deliverables or platforms may be suspended; clauses intended to survive (confidentiality, IP, payments, indemnity, liability, governing law) shall survive.
Refunds and cancellations
Given the nature of professional services, fees for time and materials, completed milestones, or allocated resources are non-refundable unless expressly stated in the SOW. Prepaid retainers may be refundable pro‑rata only for unrendered services if agreed in writing, net of reasonable costs.
Communications
Operational and transactional communications may be sent to facilitate Services. Marketing communications are sent based on consent or legitimate interest with opt‑out mechanisms.
Governing law
These Terms are governed by the laws of India without regard to conflicts principles.
Dispute resolution
Disputes shall first be attempted to be resolved amicably within 15 business days of written notice. Failing which, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed mutually; India; language: English. Courts at Gurugram, India shall have exclusive jurisdiction for injunctive relief and enforcement.
Changes to Terms
These Terms may be updated from time to time. The updated version will be posted with a new effective date. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms.
Contact
- Legal and contracts: +91 90501 25191, +91 90509 01932
- Billing and payments: +91 90501 25191, +91 90509 01932
- Address for notice: 91 SpringBoard, Sector 18, Gurugram, Haryana, India
Entire agreement
These Terms, together with the applicable SOWs and referenced policies, constitute the entire agreement and supersede prior discussions or understandings on the subject matter. No waiver is effective unless in writing. If any provision is held unenforceable, the remainder remains in effect.